If you can not connect
Here are a few simple things you can try if you are unable to connect to your project folder. You can of course always contact us.
General
- Do other Lucat-services at LU work?
- Do other research folders at the Humanities Lab or LU work?
- Please check your password. (Thank you in advance! :-))
VPN
- Turn VPN off then on again. Sometimes VPN silently disconnects even though it seems to be connected.
- If you use macOS built-in VPN client (L2TP over IPSec): Ensure all traffic is using the VPN connection.
- Turn off VPN.
- Go to System settings.
- Click VPN.
- Click (!) for the relevant VPN configuration.
- Click "Options".
- Enable “Send all traffic over VPN connection”.
macOS/Finder
- Infix the address with “*:*@”,e.g. "smb://*:*@uw.lu.se/group/humlab/projects/1234-01".
- This forces a login window to pop up where you can provide Lucat username and password.
- macOS stores earlier login attempts or may try to log in with the current computer user.
- If an error states you do not have access and you want to retry: Close the login window and restart. Do not edit your user name or password in the existing login window.
- User names must follow one of the patterns "aaaa-bbb", "ab1234cd", or "ab1234cd-s". Do not prefix your user name with "uw\". Do not add the suffix "@lu.se".